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Green Hotel Scam
Written by Ann McElhinney   
Tuesday, 01 March 2011 19:39
HyattIf you want to see why people are turning away from the green movement and ideology in record numbers, then you should go and stay at the Hyatt Hotel in Phoenix, Arizona.

There you will see the unsavoury combination of forced discomfort and dishonesty that characterizes the modern environmental movement.

I stayed there during Tea Party Patriots' Summit last weekend. As I was about to leave the hotel room I suddenly had to stop. I remembered that hotels no longer automatically wash dirty towels or change sheets - that I would have to put them in the bath tub or leave them on the floor or whatever the rule was - just to have clean towels and linen on a busy business trip.

Welcome to the new world of business travel - you overpay for the room and provide the maid service as well or you can "choose" to have dirty towels and sheets.

When I finally found the green instruction card, it turned out that life for Hyatt guests is even more complicated than I thought: "As part of Hyatt's commitment to conserve the environment, we will change bed linens and towels as necessary or upon request. If you wish to have your linens and towels replaced daily, please contact the hotel operator."

So now, in order to get what I paid for, a room with clean towels and linens, I would need to make a phone call. How many people have the time to do this? Well, according to the website of the Green Hotels Association, 70% of guest comply with the "environmental policy" of the hotels. I would argue that it's lack of time for phone calls and explanations rather than "compliance."

Why would the hotels do that to their clients? Well, because this policy works brilliantly for their bottom line. Their laundry bill has decreased by 70 % and they don't need to hire people to take care of the washing.

They also become member of the exclusive "green" club which they seem to think buys them credibility. But does it really? The world is getting tired of the spending on failed green policies and energy boondoggles. And maybe they are also getting tired of having to take time on a busy business trip to ensure that they are provided with a service that should be automatically provided by any quality hotel chain.

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Comments (12)add comment
..., Low-rated comment [Show]

Cathy Richardson said:

Hotel stay is a luxury -- WE THE PEOPLE deserve it!
It's annoying, everywhere you turn . . . GREEN this, GREEN that . . . all for nothing because global warming is a hoax. Yes, it is making me sick and I don't want to be reminded all the time everywhere I go. It's basically telling me that PEOPLE are evil, that PEOPLE don't matter but the environment does. Hotel staying is suppose to be a luxury. Let's face it. Clean sheets everyday you stay is a luxurious concepts. PEOPLE are worth it. The environment can take it. There is plenty of water and guess what, ultimately it provides a job or two or three or four.
March 01, 2011
Votes: +11

Michael Nisito said:

Into Liberty but an Environmentalist, morally not by manipulation...
If I need the sheets changed, I'll ask. If I need a fresh towel or 2, I'll ask. Get off your high horses. Cmon. I am a libertarian conservative but I do believe in living a little more minimally to afford some savings when it makes practical sense. Man Made Global Warming is b.s. But I can pick up after myself in the name of personal responsibility.
March 02, 2011
Votes: +1

Mark said:

Aint it the truth?
I notice the same thing whenever I stay in a hotel and they have that sign up. I look at it and think "you cheap bastards". Apart from the fact that it's oh so obviously a cheap cop-out on their service standards and has nothing to do with the environment (and do they really think we're that stupid?), even if it was a sincere consideration, why is it the only concession to "green practice" they have made? Let's imagine that this one little greenism was sincere, the problem is not in the visitors staying in the hotel and using the linen, but rather in the way they are laundering things (apparently). As Lewis Carrol said, you need to address the problem not the non-problem. If your laundry practices are destroying the world (oh no!), then the solution will lie in fixing your laundry, not in banning clean linen or showers.
March 02, 2011
Votes: +4

Brian Blick said:

Customer service and the 5 cent bag
I wouldn't mind using my bed linen and towels again if the room was $50.00, had clean bedspreads and no bed bugs. But they charge $200 - $300 per night and I'm sick of paying big bucks and getting very little in return for my hard earned dollars. Let me tell you a story about a 5 cent bag. One day, my wife and I were at a home improvement center where we picked up a number of items that we were carrying in our hands. The value of the goods was approximately $75.00. The cashier asked if I would like a bag. ”Yes, I said…”but you’re not going to charge me, are you?”

“Yes”, she said. “I have to.”

I told her that, “I have about $75.00 worth of goods here and I would like you to help me get them out of the store by giving me a bag.”

“I can’t” she said. “It’s the policy of the store.”

Now this is where the problems begin as you will see. I asked her if she knew how much it would cost to re-stock these items and she said that it didn’t matter. I still had to pay for the bag. So, I said, “The store is willing to forego this sale and restock the items all for 5 cents?”

“It’s policy”, she stated, getting a little riled.

“Then restock them.” I said, and left the store.

I went to another store where I got all my items...and more, plus a bag to carry it all out.

So here's the bottom line...the first store lost a $75.00 sale and had to restock the items at about $30.00 an hour. I doubled that rate because the employee doing the restocking could have been doing something else that was more productive.

All that because they wouldn't give me a 5 cent bag.

Now how stupid is that?

March 03, 2011
Votes: +12
why be such an ass?, Low-rated comment [Show]
..., Low-rated comment [Show]

Mark said:

@j: Why is that assful? Clearly Brian has pointed out a flaw in the business plan of that shop. If the clerk was doing their job properly, they would be grateful for the pointer and raise it with management. I used to be the customer service "officer" for a large retail operation, and I had customers dumping on me all day every day. I didn't mind though, because the business saw fit to have a customer service officer. If a business is concerned enough about how customers feel to appoint a dedicated staff member to it, then that has to be good for the business, good for the customer, good for the economy, and bad for the competitors. My job was not just saving the business money, but protecting our jobs. When I would find that someone like the clerk in the story had upset a customer, I'd coach them - because it's a matter of pride in your work. If your customer is unhappy, then if you're interested in your job and your job is customer service, then wouldn't you want to help them? If you can't fix the problem, call your manager. If you're not interested in your customer, then why work there? Why not go somewhere (like the other shop in Brian's story) where they are interested in being successful. Who wants to be a loser among losers? It's only going to end one way, and then only after leaving a trail of upset customers. If the clerk didn't want to hear Brian's complaint, perhaps the clerk should do a job where customers aren't part of the job description - such as cleaning the store after hours.
March 03, 2011
Votes: +6

Redling said:

This has been going on for a long time. Hotels learned quickly that they could save money in being "green", and I salute them for their creativity. However, I don't want it in my face on every surface and written in every single piece of print from them. Just do what you do and be humble. Sounds like the Hyatt is facing a crisis if they make their clients work so hard for service--which used to be defined by Hyatt-- I might want to sell my stock. When I was a kid we called our "green" training responsible use of resources..turn out the lights, keep the heat down, use it again. We were poor. Now that I am not poor, I am opting for heat in winter and AC in the summer. I don't need to overdo, but I set teh temp to be warm when I get up.

I recently responded to a "green" survey put out by my hotel chain of choice. Very spendy place that makes me CRAZY with their constant preaching about how green they are and how they are saving the planet. The survey gave met he opportunity to let them know their PR wasn't effective with me. I stay with them because they are convenient and I love their facilities. I requested they tone down their self-aggrandizing little spiels. Much ado about nothing.
March 03, 2011
Votes: +5

fiandra said:

Choice vs Control
"Get off your high horses. Cmon. I am a libertarian conservative but I do believe in living a little more minimally to afford some savings when it makes practical sense. Man Made Global Warming is b.s. But I can pick up after myself in the name of personal responsibility."

Michael you would be absolutely right - except for 2 things:
1) this is about taking away our control..
deal creep - slowly, but surely our choices are being removed from us. This has very little to do with caring for the environment, but mostly to do with eroding our freedom.

2) the hotels would not be doing this if it cost them, they aren't that environmentally friendly, some clever person thought this up and it is saving them squillions per year. Bully for them I say, but I would like to think that at the price they charge clean linen should be given by default and if I wish to be environmentally conscious then I could tell them no. A simple sign for the door would be quite adequate and wouldn't cost the guests any time or inconvenience to hang on the handle - "no linen today, thank you". To be perfectly honest I would opt for the 'no linen today' as would most people I think - but I would like the choice.
March 15, 2011
Votes: +1

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April 07, 2011
Votes: +0

Joy McCann said:

Somehow, This Doesn't Bother Me . . .
There's something about growing up in the southwest--we had a drought in the 1970s that was so bad, all the pools in people's backyards were empty for months and years, and that's essentially what started the skateboarding craze: skaters broke into people's backyards and started doing fancy things with their boards in those bone-dry pools.
At the same time, I recognize that even here in CA, where water is scarce and precious, the agricultural uses dwarf any shortfall that we could address in residential use (or in hotels).
I guess I feel okay about it when I'm in the Southwest, or in other desert states, or I'm on a cruise where water supplies are limited. But it makes me crazy in the rest of the country--where, let's face it, it's pure profit for the hotel chain--and I'm not even sure that it's appropriate in Phoenix, which has exceptional supplies of fresh water, even for AZ. (Though in AZ most people have gravel for their "lawns," and water scofflaws in Los Angeles are still growing grass, which is wasteful by some measures.)
May 07, 2011
Votes: +0

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